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LEAD TO WIN : No 7 - A Moment to Connect

People will forget what you said. People will even forget what you did. But people will never forget how you made them feel." - Anonymous

Look beyond your employees
  • Demonstrate an interest in your people, not just your employees
  • Ensure at least 3 positive interactions to 1 negative interaction
  • Go bananas with employee recognition - find ways to be creative and do it frequently

Cultivate your network
  • Methodically cultivate relationships – they are your lifeline
  • Store information about your network in an easily accessible system
  • Use your system of information and people to answer any question within 12 hours

Ritualize your team
  • Use rituals to reinforce your values (ie. walk the talk!)
  • Choose team rituals that fit your style (ex. repeatable processes and successful behaviors and styles that feel comfortable and natural)
  • Implement fewer rituals deeper (ex. recognition)

“People tend to work in teams, in a collaborative way, in an informal network. If you create an environment like that, it’s much more effective and much more efficient." ~ Jim Mitchell

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