“The more I am known by those I want to follow me and the more I know about them, the greater will be our ability to do great things together." - David Pottruc, CEO, Charles Schwab
"We need people in our lives with whom we can be as open as possible. To have real conversation with people may seem like such a simple, obvious suggestion, but it involves courage and risk." -Thomas Moore
Leadership plays a crucial role in employee retention. Per the American Society for Training and Development, “Leaders, and their skill in creating a culture of retention, are emerging as the key in why people stay and what usually drives them away."
More than one million employees and 80,000 managers were interviewed and it was determined that attrition was directly linked to a manager, not to the company.
What does this mean? Leaders MUST build relationships and there are 3 simple tips to follow:
1. Listen – Be an active listener. We’re too quick to jump to solutions and sometimes overlook the emotions or intensity associated with the conversation. Try to understand the emotions of the other person; empathize; observe and respond to their body language. 2. Acknowledge each person on an ongoing basis. In addition to the basic listening skills and summarizing what you hear, name what you think they are feeling and respond to it. Acknowledge their feelings, values and strengths. Don’t be afraid to, or neglect to ask how they feel!
3. Share yourself. In order to build a relationship you need to open up and let others learn a bit about you. Share your strengths and be open about your short comings. Add a human element by sharing stories about your home-life or about prior experiences (both with successful and unsuccessful outcomes)!
Excerpts From Leadership Presence by Bell Linda Halpern and Kathy Lubar.
"We need people in our lives with whom we can be as open as possible. To have real conversation with people may seem like such a simple, obvious suggestion, but it involves courage and risk." -Thomas Moore
Leadership plays a crucial role in employee retention. Per the American Society for Training and Development, “Leaders, and their skill in creating a culture of retention, are emerging as the key in why people stay and what usually drives them away."
More than one million employees and 80,000 managers were interviewed and it was determined that attrition was directly linked to a manager, not to the company.
What does this mean? Leaders MUST build relationships and there are 3 simple tips to follow:
1. Listen – Be an active listener. We’re too quick to jump to solutions and sometimes overlook the emotions or intensity associated with the conversation. Try to understand the emotions of the other person; empathize; observe and respond to their body language. 2. Acknowledge each person on an ongoing basis. In addition to the basic listening skills and summarizing what you hear, name what you think they are feeling and respond to it. Acknowledge their feelings, values and strengths. Don’t be afraid to, or neglect to ask how they feel!
3. Share yourself. In order to build a relationship you need to open up and let others learn a bit about you. Share your strengths and be open about your short comings. Add a human element by sharing stories about your home-life or about prior experiences (both with successful and unsuccessful outcomes)!
Excerpts From Leadership Presence by Bell Linda Halpern and Kathy Lubar.
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